Clienteling Ambassador

Pays :
France
Région :
Ile de France
Département :
Paris
Ville :
PARIS
Catégorie :
Commerce
Type de contrat :
CDI
Type d'emploi :
Plein temps
Expériences :
2 à 5 ans

Description de l'entreprise

Charisme, innovation, progrès: Gucci propose une approche radicalement moderne de la mode. Sous l'impulsion d'Alessandro Michele, directeur artistique, Gucci a redéfini le luxe du XXIe siècle tout en renforçant sa position parmi les maisons de couture les plus convoitées au monde. Éclectiques, contemporaines et romantiques, les créations Gucci incarnent la quintessence de l'artisanat italien et restent inégalées tant par leur qualité que par l'attention portée aux détails.
Gucci est membre du groupe Kering, leader mondial dans le domaine du prêt-à-porter et des accessoires, qui possède un large portfolio de grandes marques de luxe, sport et art de vivre.
Pour toutes informations complémentaires sur Gucci, rendez-vous sur www.gucci.com

Description du poste

The full-time Clienteling Ambassador acts as a point of reference for the store management & regional Clienteling manager for all Clienteling-related activities and goals, from data collection to highly personalized client experience.
1. Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program
- Coach, train & support each sales associates through one-to-one sessions: implement & follow a coaching calendar
- Animate & motivate the team through weekly Clienteling morning brief, best practice sharing (internal & external), role plays, Clienteling board updates
- Ensure the comprehension of the Clienteling KPIs, monitor the performances on a weekly basis and implement action plans to improve them, focusing especially on the data collection/data quality (de-duplication) & the retention of local clients
2. Ensure an efficient implementation of all the Clienteling action plans & initiatives (events, gifting initiatives, OTO campaigns…) defined by the EMEAIR Consumer Management team/Retail Area Manager/Clienteling managers
- Training of the teams & dispatch of the lists to each SA for client outreach
- Follow-up of all actions done by the SAs: tracking on the Clienteling system & impact
- Frequent communication of the results to the store manager & Clienteling manager to continue to evaluate opportunities/room for improvement
3. Manage & develop VIG clients through personalized development plans
- Ensure the efficient use of all Clienteling tools: books, catalogues, corporate gifts
- Be the point of reference for the organization of all highly personalized experiences/events
- Design long-term development plan per client for the top 25 local clients
- Assist the store manager in reallocating clients to sales associates
- Support the local Clienteling manager in the establishment of partnerships with luxurious hotels (acquisition)

Profil recherché

Profil souhaité
- Expérience en clienteling
- Ecole de commerce
- Rigueur, organisation, dynamisme
- Forte sensibilité mode/luxe
- Anglais courant indispensable
- Excellente maîtrise du Pack Office
- Expérience dans la mode serait un plus