CRM Project Manager H/F
Description de l'entreprise
Le Groupe Clarins est une entreprise familiale française spécialisée dans la beauté, les parfums et la mode. Nous sommes fiers de notre héritage qui combine esprit entrepreneurial, agilité et curiosité. Confiants dans le talent de nos 10 000 collaborateurs dans le monde entier, nous avons à cour de promouvoir une beauté responsable afin d'inscrire nos actions dans la durée.
En nous appuyant sur des marques solides, qui offrent des produits et services différenciant, notre mission est de rendre la vie plus belle, en apportant Emotions, Beauté et Bonheur dans la vie de nos collaborateurs comme de nos clients.
Description du poste
The project manager is reinforcing the Regional CRM team to ensure a successful roll-out of the CRM projects for the region.
He/She will be the one ensuring the projects are implemented locally as per the planning defined and with the proper configuration/customizations (if any required by the market). With this, he/she will be a key partner for the successful implementation of the new & best in class relational marketing tools in the countries.
Apart from providing professional project management oversight, leadership, and expertise during every phase of the projects implementation, he/she will also be responsible for fostering collaborative and positive working relationships with all the major stakeholders (incl. local market business and IT teams, regional IT team, as well as Headquarters business and IT teams).
Scope of responsibilities:
-To precisely manage, control and coordinate project schedule & implementation to make sure the project is completed on time.
-To understand market's need and stakes, always keeping in mind the go-to-market impact.
-To be able to drive the change management hand in hand with the local team allowing a smooth go live of the project.
-To liaise with the different parties involved (whether internal or external) to track and manage the tasks list.
-To provide a basis for the user manuals needed in the frame of the project.
-To perform UATs and do the follow-up on the KO cases.
-To manage data migration: audit of actual databases and referentials (stores, products) - follow up on data cleaning and data merging.
-To train local team to new data base, new marketing automation tool, new "KPI state of mind" and be their support on daily basis.
Ad-hoc duties as and when required
-5 years+ previous experience in project management.
-Languages: French, Fluent English (a third language would be an add-on)
-Strong project management methodology, must have extensive CRM/ERP project management experience, which should include overseeing the CRM/ERP implementation life cycle from the early planning stage to post-implementation.
-Highly rigorous and strong analytical skills.
-High sense of ownership and autonomous.
-Retail operations knowledge a plus, knowledge of a campaign management tool a plus as well.
-Knowledege of SalesForce, Adobe Campaign, Cognos a plus as well.